Donors – FAQ

Personal Donor Account – Individual/s single or joint account.

Corporate Donor Account – Business or corporation.

To set up an account, click on login/signup. You will need to provide your full legal name, phone number, home address or registered office address if you are a business, email, and billing address.

Create a secure and confidential password.

To donate you must first fund your account. There are 2 options to fund your account,

(i) through “My Wallet Account” or
(ii) thorough “My Foundation Account”.

When making a deposit to My Foundation Account a tax-deductible receipt will be issues immediately upon deposit. The funds will remain in your account until you make a recommendation for where a donation should be granted.

Accounts have two donation features:

(i) a donor advised fund feature and
(ii) a donation matching program feature.

You click on the donate button on the left menu in your account and donate by recommending and selecting a gift be made to the selected charity.

You click on the donate button on the left menu in your account and select the charity of your choice. You indicate the donation amount you would like to match. Upon being matched with a donor, your funds are donated to the recommender charity. (The matching occurs automatically based on your recommendation to grant matching funds to the charity.)

Personal and Corporate Donors

Manage all your donations under one account.

Have access to our global list of charities.

Donate to any registered charity listed on our platform and track the progress of your donation.

Have access to all your tax-deducible receipt under one account.

No, we do not send funds from one jurisdiction to another. The charity in the other jurisdiction receives a matching donation from a matching donor in their jurisdiction using our matching platform.

The foundation, in the donor’s jurisdiction, issues the tax receipt. Charity Exchange manages the donor advised fund where the donor makes a gift to the foundation in their jurisdiction. The foundation grants the gift in accordance with the donor’s recommendations. Please review the Donation Terms of Understanding for more information.

The foundation issues the tax receipt immediately upon receipt of funds and holds the funds in the foundation account until you recommend a donation and or matching grant be made.

You can only send donations to registered charities. A full list of registered charities is accessible through our platform. If the charity is not listed, this may be a sign the charity is not a registered charity and is not eligible to receive donations through the Charity Exchange Platform. If you feel this may be incorrect, please contact Charity Exchange to verify.

You can only grant a donation to charities that are listed on the Charity Exchange Platform.

Even if a charity is listed as a registered charity, the charities must register with Charity Exchange (claim their account) to received the funds. A popup window will appear indicating if the charity is not registered with Charity Exchange. You can still donate to the charity but they will need to register to claim their funds.

Charity Exchange services are currently available in Canada, Israel, and the USA. Other countries will be added to our platform soon.

You must register and open and account with us. Once the account is open, you need to fund your account. Once funds are received and cleared in your account you can start using your account. Funds may clear in your account immediately or take up to 6 business days. This will depend on the method used to fund your account.

Yes. To access our platform, you must register.

To help you keep your account secure, allow you to access all the transaction and donation history and download copies of all related tax-receipts.

Yes. When registering you can select your preferred use of the account as a business or as an individual. You may create one for business and one for individual use. However, you can not combine a business with and individual account.

We offer several options in different countries. Some funding options are through Credit card, check, wire transfer, eTransfer, Zele or cryptocurrency.

Depends on the method used to fund your account there may be a delay for your funds to become available in your account.

Below are the average times for funds to clear/appear into your wallet/account.

Cheque deposit: Same day. At times, can take up to 6 business days. (From the time it is recieved)

eTransfer or Zelle: 30-60 minutes. At times, can take up to 3 business days.

Wire/ACH/EFT: Same day. At times, can take up to 3 business days.

Credit Card: Imediately.

PayPal: Same day. At times, next business day.

Some funding options are free while others have a funding fee. When you select a funding option in your account you will see if there is any fee associated with that option. Generally, checks, eTransfer, Zele or cryptocurrency are free. Some of the other funding options may have a fee associated with them.

The is no annual or monthly fee for opening a Charity Exchange account. However, there is a 3% donation processing fee to donate using the platform. The fees are clearly shown for each transaction.

It fluctuates based on market price. However, our conversion rates are similar or lower than the currency conversion rates at many major banks.

This will depend on if there is a donation match available in the selected jurisdiction. If there is a match, the donation will occur instantly when you click submit on your donation. If there is no matching funds in the selected jurisdiction, your donation will remain as pending until a match is found.

If your donation is still "pending" you can cancel your donation. To cancel, click on the donation details and then click on the blue cancel button on the bottom of the page. If your donation has been completed you can not cancel your donation.

If the charity has registered and opened an account with Charity Exchange, they will receive automated email notifications for every donation received.

If the charity has not registered with Charity Exchange, we strongly encourage Donors to notify their charity of choice to register with Charity Exchange to access, claim and keep track of their donation progress in real time.

When a Matching donation is created it appears as “pending” until it is paired with a matching donation in the jurisdiction of the selected charity. Once the donations is paired the status will appear as “completed”.

When matching donations are paired with each other, the matching amounts may differ. The matching donation of the larger amount will be split into two. One part is paired and adjusted to match with the other matching donation and the second part remains as pending until a further match is found and paired with the remainder. In some instances, the matching donation may be divided into several matching donations. This will depend on the matching donation amounts available in the charity’s jurisdiction.

When a donation is made to a charity, the funds are transferred to the charity's Charity Exchange account. If the charity has registered and claimed their Charity Exchange account, they can login to their account and request to withdraw and transfer the funds to their bank.

When making a donation to a charity, the donor should inform the charity to register and claim their account on Charity Exchange. They should update their withdrawal methods and request to receive their funds.

Tax receipts are generated automatically upon a donation deposit. The tax receipt can be downloaded from your account. Click on Tax Receipts on the left menu and a list of all your receipts will appear. Click download to obtain a PDF copy of the receipt.